Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the FieldNudge website and services (the “Service”) operated by FieldNudge (“we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. You represent that you are authorized to act on behalf of the business whose information you provide.

2. Your account

You are responsible for maintaining the security of your account and for all activity under it. You agree to provide accurate business information and to keep it current.

3. The Service

FieldNudge lets you create and send invoices to your customers and sends scheduled, polite payment-reminder emails on your behalf until an invoice is marked paid. The Service is a tool to help you follow up on invoices; it is not accounting, tax, or legal advice.

4. We do not process payments

FieldNudge does not collect, hold, transfer, or settle any payments from your customers. Your customers pay you directly through whatever method you specify on the invoice. We are not a payment processor, money services business, or debt collector, and we make no guarantee that any invoice will be paid. Billing for the FieldNudge subscription itself is handled by our reseller, Paddle.

5. Your responsibility for your invoices

You are solely responsible for the accuracy, content, and legality of the invoices and payment instructions you create, and for complying with all laws applicable to your business, your trade, and your customers — including invoicing, tax, and consumer-protection requirements.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or abusive purpose;
• Send reminders that are harassing, threatening, misleading, or that you know to be incorrect;
• Use the Service to send unsolicited commercial email or to contact people who have not agreed to do business with you;
• Attempt to access, disrupt, or reverse-engineer the Service or its systems.

7. Billing and subscriptions

The Service is free until you have sent 30 invoices or collected your first payment, whichever comes first. After the trial, paid subscriptions are billed in advance in USD through Paddle, our authorized reseller and merchant of record. You can choose monthly or annual billing. We may change our fees with reasonable advance notice; changes take effect at the start of your next billing cycle.

8. Refunds

Our refund policy is described on our Refund Policy page.

9. Your content

You retain ownership of the business and customer information you submit (“Your Content”). You grant us a worldwide, non-exclusive license to host, transmit, display, and process Your Content solely as needed to operate the Service for you — including sending invoices and reminder emails on your behalf.

10. Our intellectual property

The Service, including its software, design, branding, and content we create, is owned by us and protected by intellectual-property laws. These Terms grant you no rights to our trademarks or proprietary technology.

11. Third-party services and email delivery

Reminder emails are delivered through third-party email providers, and the Service relies on third-party infrastructure. We do not guarantee that any email will be delivered, opened, or read.

12. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the fullest extent permitted by law, in no event will we be liable for any indirect, incidental, special, or consequential damages, or for any loss of revenue or unpaid invoice amounts, arising out of or related to the Service. Our aggregate liability for any claim is limited to the amount you paid us in the 12 months before the claim.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of Your Content, your invoices, your violation of these Terms, or your violation of any law or third-party rights.

15. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate your access if you breach these Terms or if we decide to stop offering the Service. Provisions that by their nature should survive (including ownership, disclaimers, and limitation of liability) will remain in effect after termination.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles, and any disputes will be resolved in the courts located there.

18. Contact

Questions about these Terms? Email support@fieldnudge.com.